Pet Claim Management | Audatex
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Pet Claim Management

Audatex drastically reduces pet claim processing time


Pet claim management can be fast, efficient and simple. We’ve proved it.

By working exclusively with one of the largest pet claim insurance companies in the UK we’ve honed and perfected our industry-leading claim management platform specifically for the pet industry. We’re helping to streamline claim handling and processing and have a proven track record of reducing the time taken to process claims from 96 man-years to just five short ones, saving £millions for our customers.

Benefits at a glance

  • Tailored functionality, made for your business – PAWS has been designed from the ground up specifically for managing pet claims.
  • Minimal training needed – the system is easy to use, which cuts down on the training required for users to get up to speed.
  • Better management of workload and workflow.
  • Increased productivity – process more claims, more easily in less time.
  • Reduces claim processing time by 75% (down from 24 minutes per single claim to just 6 minutes).
  • Improved profitability through the ability to predict overall costs over the lifetime of a pet and customise products by breed or specific health condition.
  • Comply with regulation through a complete audit trail.
    Scan and store communication, such as documents (letters), emails and SMS.
  • Reduce fraud – once you’ve submitted a claim, you can use Audatex to pull information directly from third-party databases.
Find out more

Management System

PAWS is the only pet claim system built specifically for management of the pet claims process.

Account History

Stores information on full claim history.


Includes a call history log and is fully auditable.

The Engine

Contains a flexible and powerful scoring engine, designed to utilise and augment your own pre-defined business logic to help manage workflow and workload better.


Integration with fraud information databases.

Management Information

Uniquely, PAWS provides management information and reporting. This facilitates informed decision-making in terms of introducing new products and services, maximising profits, providing a clear view of cost information so that you know exactly where improvements can be made.

Related Solutions

  • Audatex’s Pet Automated Workflow System, pet insurance claim processing the smart way.

    • Speedier claims
    • Happy Customers
    • Cared for Pets
    View product
  • AudaVox allows you to increase the volume of your business while improving pet care for owners.

    • Deliver policy info online
    • Manage claims online
    • Pre-authorise treatments
    View product

Contact us

Speak to us about getting started today

Contact details

0118 923 5666

Theale, Reading, RG7 4RA
The Forum, Station Road,
Audatex UK Limited Head Office

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