AudaVOX | Audatex
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empowering better care provision for pets

Increase the volume of your business while improving pet care for owners.

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Overview

VOX (Vet Organisation Exchange) is a web-based portal allowing vets to submit pet claims online. It facilitates an increased volume of business while saving time, money and enabling appropriate pet care to be administered quickly. Customers feel reassured their pets are receiving the care they need, when they need it.

VOX operates in collaboration with PAWS, our automated workflow system for managing pet claims and payments. VOX streamlines interaction between all parties involved in the pet claim process, such as Vets, owners and insurance companies.

Benefits at a glance

  • Web-based system
  • Works collaboratively with PAWS
  • Supported and streamlined interaction between vets, owners and insurers
  • Delivers policy information online
  • Enables claims management online
  • Enables pre-authorisation of treatment
  • Supports electronic invoices
Find out more

Pet claim policy information at your fingertips

VOX delivers policy information, pre-authorisation and claim submissions online. It facilitates convenient policy searches, pre-authorisation and claim submissions.

In-depth

Policy Information

Operatives can view insurance cover details, policy status and relevant limits. They can also check the pet’s claim history, including each illness and injury declared, alongside remaining benefit available for reported conditions.

In-depth

Claims management

This element enables treatment to be pre-authorised, based on policy status, illness or injury. Claims can be viewed by status: ‘pre-authorised’, ‘validated’, ‘submitted’ and ‘paid’. New claims can be created and put forward to the insurance company online and full authorisation can be provided through the system once complete treatment details are provided.

In-depth

Invoice management

VOX automatically creates electronic invoices for claims and enables them to be submitted for payment directly. The system also allows Insurers to settle claims with electronic payments (such as BACS).

Features

AudaVOX features

Accuracy and detail

VOX includes a breakdown of costs on the invoice and details of who pays what.

Greater reassurance

The system offers functionality to validate claims once submitted.

Visibility

Policy and coverage information is coming direct from the insurer.

Improved pet care

A speedier process means pets will get the care and treatment they need faster.

Increased volume of business

The ability to deal with claims quickly and efficiently also means a greater volume of them can be managed concurrently without the need for increased resources.

Reduced costs

Streamlining of pet claim interactions minimises the resources required in administering claims, thus reducing costs. An online system simplifies and speeds up the process plus saves postage costs.

Validation

Electronic payments (BACS) are faster and less costly.

Related Solutions

  • Audatex’s Pet Automated Workflow System, pet insurance claim processing the smart way.

    • Speedier claims
    • Happy Customers
    • Cared for Pets
    View product

Contact us

Speak to us about getting started with AudaVOX today

Contact details

Telephone
0118 923 5666
Address

Theale, Reading, RG7 4RA
The Forum, Station Road,
Audatex UK Limited Head Office

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